The videos in my course are not loading. What do I do?

Refresh your browser to load the most recent version of the page you are viewing.
In Chrome, press Ctrl + Shift + R on Windows or Command + Shift + R on a Mac to reload the page without cached content.
You can also click your browser's Reload button to refresh the page.
Update your Internet Browser if needed. For best results, we recommend using Google Chrome or Mozilla Firefox.
Clear your browser cache to clear stored website data.
- Google Chrome
- Mozilla Firefox
Disable third-party browser extensions, as some have been known to cause interference with Teachable School sites.
Test your internet speed and connection.
Restart your computer to establish a clean slate.
Switch devices to see if the problem you're experiencing can be duplicated.

If you still encounter issues, please don’t hesitate to contact the PREKURE Student Success Team for help by emailing info@prekure.com.

Here are some general technical troubleshooting tips from Teachable.